How do I file a Online Shopping / Refunds dispute in ?

Use eObjection.com's petition builder to create a professional dispute letter for . Select your category, fill in your details, and download or email the ready-to-send PDF.

What is the deadline to appeal a Online Shopping / Refunds in ?

Deadlines vary by agency and violation type in . Check the agency-specific deadlines listed on this page and act as quickly as possible.

Online Shopping / Refunds

Dispute online purchases, request refunds, and file chargebacks for Amazon, eBay, and other US e-commerce platforms. Free consumer rights dispute letter templates.

Create your online shopping / refunds dispute letter

Fill in your details and download a ready-to-send petition for .

First name *

Last name *

Street address *

City, State, ZIP *

Email address *

Phone number

Reference / ticket number *

Date of incident *

State *

Agency / institution

Reason for appeal *

Additional description

What is an online shopping dispute?

An online shopping dispute arises when a product is not as described, not delivered, damaged, or when a seller refuses a legitimate refund. US consumers have strong legal protections under the FTC Mail Order Rule, state consumer protection laws, and credit card chargeback rights.

Common online shopping disputes

Item not received

package lost, stolen, or never shipped

Item not as described

significant differences from listing

Damaged goods

item arrived broken or defective

Refused refund

seller ignoring legitimate return requests

Counterfeit products

fake or replica items sold as genuine

Unauthorized charges

card charged without authorization

Your consumer rights

Under the FTC Mail Order Rule, sellers must ship within the promised timeframe or offer a full refund. Credit card chargebacks under the Fair Credit Billing Act give you the right to dispute charges within 60 days of the statement date.

Steps to resolve an online shopping dispute

1

Contact the seller directly and document all communications
2

Open a dispute through the marketplace (Amazon A-to-z, eBay Money Back)
3

File a chargeback with your credit card company if the seller is unresponsive
4

Report to the FTC at reportfraud.ftc.gov
5

File with your state Attorney General’s consumer protection office