Online Shopping / Refunds
Dispute online purchases, request refunds, and file chargebacks for Amazon, eBay, and other US e-commerce platforms. Free consumer rights dispute letter templates.
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What is an online shopping dispute?
An online shopping dispute arises when a product is not as described, not delivered, damaged, or when a seller refuses a legitimate refund. US consumers have strong legal protections under the FTC Mail Order Rule, state consumer protection laws, and credit card chargeback rights.
Common online shopping disputes
Under the FTC Mail Order Rule, sellers must ship within the promised timeframe or offer a full refund. Credit card chargebacks under the Fair Credit Billing Act give you the right to dispute charges within 60 days of the statement date.
Steps to resolve an online shopping dispute
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1
Contact the seller directly and document all communications
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2
Open a dispute through the marketplace (Amazon A-to-z, eBay Money Back)
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3
File a chargeback with your credit card company if the seller is unresponsive
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4
Report to the FTC at reportfraud.ftc.gov
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5
File with your state Attorney General’s consumer protection office
Online Shopping / Refunds in New Mexico
Online shopping has become a staple for many New Mexico consumers, but issues with refunds, product quality, or delivery can arise. Knowing your rights when making online purchases is essential to protect yourself from deceptive practices and ensure you receive what you paid for. New Mexico law provides a framework for consumer protection in e-commerce, empowering you to dispute unsatisfactory transactions. This guide will help you navigate the process of securing refunds and resolving online shopping disputes in New Mexico.
New Mexico’s consumer protection laws, particularly the Unfair Practices Act (NMSA § 57-12-1 et seq.), apply to online transactions, prohibiting deceptive trade practices. For instance, NMSA § 57-12-3 defines unfair or deceptive trade practices. While there isn't a specific "online refund law," the Act ensures that sellers must deliver goods or services as promised. House Bill 214 (HB 214) from the 2026 regular session, the "Consumer Information and Data Protection Act," aims to enhance consumer privacy and data protection in online interactions, reflecting ongoing legislative efforts in New Mexico. The Federal Trade Commission (FTC) also provides a 3-day cooling-off period for certain sales, offering additional federal protections.
If you have an online shopping dispute or need a refund in New Mexico, the New Mexico Attorney General’s Office, Consumer Affairs Division, is your primary resource. You can submit a complaint online through their Electronic Complaint and Tip Submission system at secure.nmdoj.gov/ecs or call their office at (505) 490-4060. The New Mexico Regulation and Licensing Department (RLD) also offers consumer protection information. These agencies are dedicated to assisting New Mexico consumers with issues arising from online purchases and ensuring fair business practices.
To resolve an online shopping dispute or secure a refund in New Mexico, first contact the seller directly with your complaint and request for a refund, providing all purchase details. If direct resolution fails, gather all evidence, including order confirmations, communication with the seller, and product descriptions. Next, file a formal complaint with the New Mexico Attorney General’s Office. Most disputes are resolved within 45 to 90 days. Use the petition generator above to create a formal refund request letter in under two minutes.