Courier / Delivery Issues

File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.

Create your courier / delivery issues dispute letter

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What is a courier or delivery dispute?

Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.

Common delivery disputes

Lost packages
package never delivered and cannot be located
Damaged goods
item arrived broken, crushed, or wet
Marked as delivered but not received
“porch piracy” or misdelivery
Significant delays
package far outside promised delivery window
Wrong address delivery
package delivered to incorrect location
Refused delivery
carrier refusing to complete delivery
Filing deadlines by carrier
  • USPS — file within 60 days of mailing date
  • UPS — file within 60 days of scheduled delivery
  • FedEx — file within 60 days of delivery/non-delivery
  • DHL — file within 30 days for domestic, 120 days for international

Steps to file a delivery claim

  1. 1
    Gather your tracking number, receipt, and photos of damage
  2. 2
    File a claim online through the carrier’s website
  3. 3
    If the carrier denies your claim, send a formal dispute letter
  4. 4
    For USPS issues, contact the USPS Consumer Advocate
  5. 5
    File with the FTC if the carrier engages in deceptive practices

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