Utility Bills

Dispute overcharges on electricity, gas, water, and waste utility bills across all US states. Free complaint letter templates and Public Utilities Commission listings.

Create your utility bills dispute letter

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What is a utility bill dispute?

A utility bill dispute is a formal complaint about an incorrect, excessive, or unexplained charge on your electricity, gas, water, or waste services bill. In the US, Public Utilities Commissions (PUCs) in each state regulate utility companies and provide a formal dispute resolution process.

Common utility billing disputes

Estimated meter readings
bills based on estimates rather than actual usage
Billing errors
incorrect rates, duplicate charges, wrong account billed
Unexplained usage spikes
sudden increases with no clear cause
Unauthorized services
charges for services not requested
Disconnection disputes
improper or illegal service termination
Deposit disputes
excessive security deposits
Consumer protections

Most states prohibit utility shutoffs during extreme weather, for certain vulnerable customers, or without proper notice. Your state PUC can order service restoration if a shutoff was improper.

Steps to dispute a utility bill

  1. 1
    Contact your utility company’s customer service first
  2. 2
    Request a billing review and meter test if needed
  3. 3
    File a formal written complaint with the utility company
  4. 4
    If unresolved, escalate to your state Public Utilities Commission (PUC)
  5. 5
    Keep all records: bills, correspondence, and meter readings

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