Utility Bills
Dispute overcharges on electricity, gas, water, and waste utility bills across all US states. Free complaint letter templates and Public Utilities Commission listings.
Create your utility bills dispute letter
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What is a utility bill dispute?
A utility bill dispute is a formal complaint about an incorrect, excessive, or unexplained charge on your electricity, gas, water, or waste services bill. In the US, Public Utilities Commissions (PUCs) in each state regulate utility companies and provide a formal dispute resolution process.
Common utility billing disputes
Most states prohibit utility shutoffs during extreme weather, for certain vulnerable customers, or without proper notice. Your state PUC can order service restoration if a shutoff was improper.
Steps to dispute a utility bill
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Contact your utility company’s customer service first
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Request a billing review and meter test if needed
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File a formal written complaint with the utility company
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If unresolved, escalate to your state Public Utilities Commission (PUC)
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Keep all records: bills, correspondence, and meter readings
Utility Bills in Delaware
Unexpectedly high utility bills in Delaware can cause significant financial strain for households. Common disputes involve meter reading errors, sudden rate hikes, and unjustified service disconnections. Delaware law ensures that utility companies operate fairly and provides a process for consumers to challenge inaccurate charges. Knowing your rights helps you maintain essential services and avoid overpaying.
The Delaware Public Service Commission (PSC) regulates investor-owned utilities under Title 26 of the Delaware Code. Recent legislation, such as House Bill 50 (effective 2025), establishes the Delaware Energy Fund to provide utility assistance. Utility companies must provide clear billing and follow strict procedures before disconnecting service. Consumers have the right to request a meter test and dispute charges through a formal process.
To dispute a utility bill, contact the Delaware Public Service Commission at 800-282-8574. You can file a formal complaint through their DelaFile repository. The Delaware Division of the Public Advocate also represents consumer interests in utility matters and can be reached at 302-577-5077.
Begin by contacting your utility company to request an explanation of the charges and a meter re-read if necessary. If the utility company does not resolve the issue, file a formal complaint with the Public Service Commission. Most disputes are resolved within 45 to 90 days. Gather your past utility bills, payment records, and any correspondence with the provider. Use the petition generator above to create a dispute letter in under two minutes.