Telecom & Internet
Dispute phone, internet, and cable billing errors, contract violations, and service failures. File FCC complaints and state PUC appeals with free letter templates.
Create your telecom & internet dispute letter
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What is a telecom or internet dispute?
Telecom and internet disputes involve billing errors, unauthorized charges, contract violations, or service failures by phone, internet, or cable providers. The FCC and state Public Utilities Commissions provide formal complaint processes for consumers.
Common telecom disputes
The FCC handles complaints against phone and internet providers. The FTC handles fraud and deceptive practices. Your state PUC handles local service disputes. The CFPB handles financial aspects of telecom billing.
Steps to dispute a telecom charge
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1
Contact your provider and request an itemized bill
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Document all contacts and reference numbers
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Send a formal written dispute via certified mail
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File a complaint with the FCC at consumercomplaints.fcc.gov
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Consider small claims court for amounts under $10,000
Telecom & Internet in Indiana
Dealing with issues related to your telecom and internet services in Indiana, such as billing disputes, poor service quality, or deceptive advertising, can be a frustrating experience. Consumers have rights and avenues for recourse, but navigating the complaint process can be confusing. This guide will help you understand your rights and the steps you can take to resolve telecom and internet issues in Indiana.
Telecom and internet services in Indiana are regulated by a combination of state and federal laws. The Indiana Utility Regulatory Commission (IURC) has some oversight over traditional telephone services, but less so over internet and wireless services. The Indiana Deceptive Consumer Sales Act (IC 24-5-0.5-3) is a key state law that protects consumers from deceptive practices by telecom and internet providers. At the federal level, the Federal Communications Commission (FCC) sets rules for broadband internet and other communication services. It's important to know which agency to contact for your specific issue.
For telecom and internet complaints in Indiana, you have several options. For issues with traditional landline telephone service, you can contact the Indiana Utility Regulatory Commission (IURC) at (317) 232-2701 or the Indiana Office of Utility Consumer Counselor (OUCC) at (888) 441-2494. For internet and wireless service issues, you can file a complaint with the Office of the Indiana Attorney General (IN AG) at (317) 232-6330 or the Federal Communications Commission (FCC) at 1-888-CALL-FCC (1-888-225-5322). The IN AG's website is https://www.in.gov/attorneygeneral/, and the FCC's website is https://www.fcc.gov/.
To file a complaint about your telecom or internet service in Indiana, first try to resolve the issue directly with your provider. Keep a record of all communications. If you are not satisfied with the provider's response, you can file a complaint with the appropriate state or federal agency. Gather all relevant documentation, such as bills, contracts, and correspondence. Finally, use the petition generator above to create a formal complaint letter in under two minutes. The time it takes to resolve a complaint can vary depending on the complexity of the issue and the agency involved.