Telecom & Internet
Dispute phone, internet, and cable billing errors, contract violations, and service failures. File FCC complaints and state PUC appeals with free letter templates.
Create your telecom & internet dispute letter
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What is a telecom or internet dispute?
Telecom and internet disputes involve billing errors, unauthorized charges, contract violations, or service failures by phone, internet, or cable providers. The FCC and state Public Utilities Commissions provide formal complaint processes for consumers.
Common telecom disputes
The FCC handles complaints against phone and internet providers. The FTC handles fraud and deceptive practices. Your state PUC handles local service disputes. The CFPB handles financial aspects of telecom billing.
Steps to dispute a telecom charge
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Contact your provider and request an itemized bill
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Document all contacts and reference numbers
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Send a formal written dispute via certified mail
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File a complaint with the FCC at consumercomplaints.fcc.gov
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Consider small claims court for amounts under $10,000
Telecom & Internet in New Hampshire
Experiencing problems with your telecommunications or internet service in New Hampshire can be incredibly disruptive, whether it’s unreliable service, billing discrepancies, or deceptive practices. Understanding your rights as a consumer is crucial when these issues arise. New Hampshire law provides protections against unfair practices, offering clear avenues for filing complaints and seeking resolution. Don’t let connectivity issues or unfair charges go unaddressed; learn how to effectively resolve your telecom and internet disputes.
New Hampshire’s regulatory framework for telecommunications and internet services is primarily found within the New Hampshire Revised Statutes (RSA). While the New Hampshire Department of Energy (formerly the Public Utilities Commission) has limited direct regulatory authority over the telecommunications industry, it does oversee public utilities. RSA 359-E, known as the Telemarketing statute, provides specific protections against unwanted calls. Recent legislative efforts include HB1650 (2026 legislative session), which aims to protect minors’ personal data, and the "Right to Compute" bill (March 13, 2026), which passed the House. These laws, along with RSA 359-C:20 regarding data breaches, form a comprehensive approach to consumer protection in New Hampshire.
The New Hampshire Department of Energy’s Consumer Services Division is a key agency for addressing complaints related to public utility services, including some aspects of telecommunications. You can reach them at 1-800-852-3793. They also provide an online complaint form at https://www.energy.nh.gov/consumers/file-complaint and detailed filing instructions at https://www.energy.nh.gov/sites/g/files/ehbemt551/files/inline-documents/sonh/nhdoe-complaint-filing-instructions.pdf. For broader consumer protection issues, including telemarketing and deceptive practices, the New Hampshire Attorney General’s Consumer Protection and Antitrust Bureau is the appropriate contact, reachable via their hotline at 1-888-468-4454 or (603) 271-3641. Federally, the FCC also handles telecom complaints.
To file a complaint regarding telecom or internet services in New Hampshire, first contact your service provider directly to attempt resolution, documenting all communications. If unsuccessful, gather all relevant information, such as billing statements, service agreements, and correspondence. Then, file a formal complaint with the New Hampshire Department of Energy or the Attorney General’s Consumer Protection and Antitrust Bureau, depending on the nature of your issue. Most disputes are typically resolved within 30 to 60 days, depending on the complexity and the responsiveness of the parties involved. Use the petition generator above to create a formal complaint letter in under two minutes.