Subscription Cancellations

Cancel unwanted subscriptions, dispute unauthorized renewal charges, and get refunds from streaming services, gyms, and SaaS platforms. Free cancellation dispute letter templates.

Create your subscription cancellations dispute letter

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What is a subscription cancellation dispute?

Subscription cancellation disputes arise when companies continue charging after cancellation, make cancellation unreasonably difficult, or charge for renewals without clear consent. The FTC’s “Click to Cancel” rule and state consumer protection laws provide increasing protections.

Common subscription disputes

Unauthorized renewal
charged after cancellation or without clear consent
Difficult cancellation
companies making it hard to cancel (“dark patterns”)
Free trial to paid conversion
charged without adequate notice
Gym membership disputes
inability to cancel due to contract terms
Annual renewal charges
large yearly charge without reminder
Zombie subscriptions
charges continuing after account supposedly closed
Your legal rights

The FTC Negative Option Rule requires clear disclosure of subscription terms. The FTC’s “Click to Cancel” rule (2024) requires companies to make cancellation as easy as signup. Many states have additional auto-renewal laws requiring advance notice before renewal.

Steps to dispute a subscription charge

  1. 1
    Send a written cancellation notice via email and certified mail
  2. 2
    Screenshot confirmation of cancellation
  3. 3
    Dispute the charge with your credit card company (chargeback)
  4. 4
    File a complaint with the FTC at reportfraud.ftc.gov
  5. 5
    Contact your state Attorney General’s consumer protection office

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