Subscription Cancellations
Cancel unwanted subscriptions, dispute unauthorized renewal charges, and get refunds from streaming services, gyms, and SaaS platforms. Free cancellation dispute letter templates.
Create your subscription cancellations dispute letter
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What is a subscription cancellation dispute?
Subscription cancellation disputes arise when companies continue charging after cancellation, make cancellation unreasonably difficult, or charge for renewals without clear consent. The FTC’s “Click to Cancel” rule and state consumer protection laws provide increasing protections.
Common subscription disputes
The FTC Negative Option Rule requires clear disclosure of subscription terms. The FTC’s “Click to Cancel” rule (2024) requires companies to make cancellation as easy as signup. Many states have additional auto-renewal laws requiring advance notice before renewal.
Steps to dispute a subscription charge
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Send a written cancellation notice via email and certified mail
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Screenshot confirmation of cancellation
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Dispute the charge with your credit card company (chargeback)
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File a complaint with the FTC at reportfraud.ftc.gov
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Contact your state Attorney General’s consumer protection office
Subscription Cancellations in Michigan
Subscription cancellation problems in Michigan often involve unauthorized charges, difficulty obtaining refunds, automatic renewals, billing errors, and unclear cancellation policies. Michigan residents have legal protections under both state and federal law to address these issues. Solutions include sending a dispute letter, filing a complaint with regulatory agencies, or pursuing court action if necessary. Understanding your rights helps you take effective steps to stop unwanted charges and secure refunds.
The Michigan Consumer Protection Act (MCPA), codified at MCL §445.901 et seq., is enforced by the Michigan Attorney General’s office and protects consumers against unfair, deceptive, or unconscionable business practices, including subscription cancellations. Recently, Michigan passed Senate Bill 0123, effective March 2023, which requires clearer disclosure of automatic renewal terms and mandates a 30-day cancellation window before renewal. The MCPA allows consumers to recover actual damages plus up to three times the amount of actual damages for willful violations. Additionally, federal law under the Restore Online Shoppers’ Confidence Act (16 CFR Part 425) regulates online subscription cancellations, complementing Michigan’s protections.
The primary regulatory agency for subscription cancellation complaints in Michigan is the Michigan Department of Attorney General (AG), reachable at (517) 334-6000. Consumers can file complaints online via the AG’s Consumer Protection Complaint Form at https://www.michigan.gov/ag/consumer-protection/complaints. The Federal Trade Commission (FTC) also accepts complaints related to subscription services at 1-877-382-4357 or https://reportfraud.ftc.gov. For billing disputes, the Michigan Public Service Commission (MPSC) may assist if the subscription involves utility services.
Start by contacting the subscription company directly to request cancellation. Next, send a formal dispute letter—use the petition generator above to create a cancellation letter in under two minutes. If unresolved, file a complaint with the Michigan AG or FTC. Escalate to small claims court if necessary. Most disputes resolve within 30 to 60 days. Keep evidence of communications via certified mail or email with receipt to strengthen your case.