Subscription Cancellations
Cancel unwanted subscriptions, dispute unauthorized renewal charges, and get refunds from streaming services, gyms, and SaaS platforms. Free cancellation dispute letter templates.
What is a subscription cancellation dispute?
Subscription cancellation disputes arise when companies continue charging after cancellation, make cancellation unreasonably difficult, or charge for renewals without clear consent. The FTC’s “Click to Cancel” rule and state consumer protection laws provide increasing protections.
Common subscription disputes
- Unauthorized renewal — charged after cancellation or without clear consent
- Difficult cancellation — companies making it hard to cancel (“dark patterns”)
- Free trial to paid conversion — charged without adequate notice
- Gym membership disputes — inability to cancel due to contract terms
- Annual renewal charges — large yearly charge without reminder
- Zombie subscriptions — charges continuing after account supposedly closed
Your legal rights
The FTC Negative Option Rule requires clear disclosure of subscription terms. The FTC’s “Click to Cancel” rule (2024) requires companies to make cancellation as easy as signup. Many states have additional auto-renewal laws requiring advance notice before renewal.
Steps to dispute a subscription charge
- Send a written cancellation notice via email and certified mail
- Screenshot confirmation of cancellation
- Dispute the charge with your credit card company (chargeback)
- File a complaint with the FTC at reportfraud.ftc.gov
- Contact your state Attorney General’s consumer protection office
Create your subscription cancellations dispute letter
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