Courier / Delivery Issues

What is a courier or delivery dispute?

Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.

Common delivery disputes

• Lost packages — package never delivered and cannot be located
• Damaged goods — item arrived broken, crushed, or wet
• Marked as delivered but not received — “porch piracy” or misdelivery
• Significant delays — package far outside promised delivery window
• Wrong address delivery — package delivered to incorrect location
• Refused delivery — carrier refusing to complete delivery

Filing deadlines by carrier

• USPS — file within 60 days of mailing date
• UPS — file within 60 days of scheduled delivery
• FedEx — file within 60 days of delivery/non-delivery
• DHL — file within 30 days for domestic, 120 days for international

Steps to file a delivery claim

1. Gather your tracking number, receipt, and photos of damage
2. File a claim online through the carrier’s website
3. If the carrier denies your claim, send a formal dispute letter
4. For USPS issues, contact the USPS Consumer Advocate
5. File with the FTC if the carrier engages in deceptive practices