Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in New Mexico
Experiencing problems with courier or delivery services in New Mexico, such as lost packages, damaged goods, or delayed deliveries, can be incredibly frustrating. Understanding your rights as a consumer and knowing how to address these issues is essential to ensure you receive the service you paid for. New Mexico law provides avenues for consumers to file complaints and seek resolution for unsatisfactory delivery experiences. This guide will help you navigate the process of resolving courier and delivery issues in New Mexico effectively.
While there isn't a single comprehensive "courier and delivery law" in New Mexico, consumer protections are primarily covered under the Unfair Practices Act (NMSA § 57-12-1 et seq.), which prohibits deceptive trade practices. For specialized delivery services, such as cannabis couriers, specific regulations exist, like N.M. Admin. Code § 7.34.4.20, which details department-approved couriers. The New Mexico Public Regulation Commission (NMPRC) regulates certain transportation services, which may include some delivery companies. Recent legislative discussions, such as those related to the "Consumer Information and Data Protection Act" (House Bill 214, 2026 regular session), aim to enhance consumer protections in online transactions, which often involve delivery services in New Mexico.
If you encounter courier or delivery issues in New Mexico, several agencies can provide assistance. The New Mexico Attorney General’s Office, Consumer Affairs Division, is a key resource for addressing unfair business practices. You can submit a complaint online via their Electronic Complaint and Tip Submission system at secure.nmdoj.gov/ecs or call their office at (505) 490-4060. For issues with regulated transportation services, the New Mexico Public Regulation Commission (NMPRC) Consumer Relations Division can investigate complaints. You can file an informal complaint with the NMPRC online. These agencies are dedicated to assisting New Mexico consumers with delivery-related problems.
To resolve a courier or delivery issue in New Mexico, first contact the delivery company directly with your complaint, providing all tracking numbers and details of the problem. If direct resolution fails, gather all evidence, including proof of purchase, tracking information, and communication with the company. Next, file a formal complaint with the New Mexico Attorney General’s Office or the New Mexico Public Regulation Commission, depending on the nature of the service. Most issues are resolved within 45 to 90 days. Use the petition generator above to create a formal complaint letter in under two minutes.