Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in New York
Experiencing problems with courier or delivery services in New York, such as lost packages, delayed deliveries, or damaged goods, can be incredibly frustrating. With the rise of e-commerce, many New Yorkers rely heavily on these services, making efficient dispute resolution essential. Fortunately, New York State and New York City have implemented regulations to protect consumers and delivery workers, ensuring accountability and fair practices.
While there isn't a single comprehensive state law specifically for courier issues, New York City has been at the forefront of regulating delivery services. Local Law 123, effective February 2, 2026, expanded protections for contracted delivery workers, addressing issues like bathroom access and fair compensation. Amendments to New York City's Delivery Worker Laws, which federal courts declined to halt in March 2026, mandate minimum pay rates for delivery workers. These regulations indirectly benefit consumers by promoting more reliable and accountable delivery services within New York City.
For assistance with courier and delivery issues in New York, the New York City Department of Consumer and Worker Protection (DCWP) is a key resource, especially for issues within NYC. You can file a complaint online or call 311 (or 212-NEW-YORK outside NYC). For broader transportation-related complaints, the New York State Department of Transportation (NYSDOT) has an Investigations Bureau, reachable at (518) 457-2411, and an online complaint form. These agencies are crucial for New York residents seeking to resolve delivery disputes.
To resolve a courier or delivery issue in New York, first contact the delivery company directly, providing all relevant details like tracking numbers, order confirmations, and descriptions of the problem. If a satisfactory resolution is not reached, gather all documentation and file a formal complaint with the DCWP or NYSDOT. Most disputes are resolved within 30 to 60 days. Evidence such as photos of damaged goods, communication logs, and proof of purchase are vital. Use the petition generator above to create a claim letter in under two minutes.