Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Maryland
Experiencing problems with courier and delivery services in Maryland can be frustrating, whether it’s a lost package, damaged goods, or delayed shipments. Consumers often face challenges with unresponsive customer service, unclear liability policies, or disputes over delivery timelines. Understanding your rights and the regulations governing these services in Maryland is crucial. State laws and consumer protection agencies provide avenues to address these issues and seek appropriate compensation.
Maryland has regulations that impact courier and delivery services. COMAR 14.17.09.03 outlines transport operations, including requirements for vehicle registration and insurance, ensuring a baseline of accountability for delivery companies. A recent legislative development, effective July 1, 2024, allows licensed Maryland breweries, wineries, and distilleries to deliver their own manufactured alcoholic beverages directly to consumers, impacting the scope of delivery services in Maryland. While specific courier laws may vary, the Maryland Commercial Law Article generally protects consumers from deceptive trade practices, providing a broad framework for addressing delivery-related disputes.
If you encounter courier or delivery issues in Maryland, the Attorney General of Maryland’s Consumer Protection Division is a key resource for assistance. You can file a complaint through their online portal at [oag.maryland.gov/i-need-to/Pages/business-complaints.aspx](https://oag.maryland.gov/i-need-to/Pages/business-complaints.aspx). The Consumer Protection Division offers mediation services to help resolve disputes between consumers and businesses. For issues related to labor practices within delivery companies, the Maryland Department of Labor’s Division of Labor and Industry may also be a relevant contact.
To effectively resolve courier or delivery issues in Maryland, follow a four-step process: first, document all details of the shipment, including tracking numbers, dates, and any damage; second, contact the courier or delivery company directly to file a formal complaint; third, if the issue remains unresolved, file a complaint with the Maryland Attorney General’s Consumer Protection Division; and fourth, consider disputing the charge with your bank or credit card company if applicable. Most disputes are resolved within 30 to 60 days. Use the petition generator above to create a claim letter in under two minutes.