Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Indiana
Dealing with courier and delivery issues in Indiana, such as lost, damaged, or stolen packages, can be a major inconvenience. Consumers have rights and options for recourse, but navigating the claims process with carriers like USPS, UPS, and FedEx can be confusing. Understanding your rights and the proper procedures is the first step to a successful resolution. This guide will help you file a claim and resolve courier and delivery issues in Indiana.
While there are no specific Indiana state laws that govern package delivery issues in the same way that some other industries are regulated, the Indiana Deceptive Consumer Sales Act (IC 24-5-0.5-3) can apply if a carrier engages in deceptive practices. Most delivery issues are governed by the terms of service of the carrier and federal laws if the shipment crosses state lines. For example, the Carmack Amendment to the Interstate Commerce Act establishes liability for carriers for loss or damage to goods during interstate transport. It's important to review the carrier's terms of service for specific claim procedures and deadlines.
For courier and delivery issues in Indiana, the first point of contact is the carrier itself. Each carrier has a specific claims process that must be followed. If you are not satisfied with the carrier's response, you can file a complaint with the Office of the Indiana Attorney General (IN AG) at (317) 232-6330 or through their website at https://www.in.gov/attorneygeneral/. The Better Business Bureau (BBB) also provides a dispute resolution service. For issues with the U.S. Postal Service (USPS), you can contact the USPS Consumer Advocate office or the Postal Inspection Service for mail theft.
To file a claim for a courier or delivery issue in Indiana, first gather all relevant documentation, including tracking numbers, receipts, and photos of any damage. File a claim with the carrier as soon as possible, adhering to their specific deadlines and procedures. If the claim is denied or you are not satisfied with the resolution, you can file a complaint with the Indiana Attorney General's office. Finally, use the petition generator above to create a formal claim letter in under two minutes. The resolution time for claims can vary from a few weeks to several months, depending on the carrier and the complexity of the issue.