Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in New Hampshire
Experiencing problems with courier or delivery services in New Hampshire can be incredibly frustrating, whether it’s a lost package, a damaged item, or a significant delay. These issues can disrupt personal plans or business operations, leaving you seeking recourse. Understanding your rights as a consumer under New Hampshire law is essential to addressing these concerns effectively. The state provides protections against unfair practices, offering clear avenues for filing complaints and seeking resolution.
New Hampshire’s consumer protections for courier and delivery issues are primarily rooted in the New Hampshire Consumer Protection Act, codified as RSA 358-A. This statute broadly prohibits unfair or deceptive acts or practices in trade or commerce, which extends to delivery services. Specific legislation, such as RSA 359-S:1 (2022), addresses Food Delivery Platforms, regulating how third-party food delivery apps interact with local restaurants. While there isn't a universal 3-day right of rescission for retail sales contracts, New Hampshire law often requires companies to provide written contracts detailing terms for certain services, like home heating fuel delivery, ensuring transparency.
The New Hampshire Attorney General’s Consumer Protection and Antitrust Bureau is a key state agency for addressing courier and delivery complaints. You can contact their Consumer Protection Hotline at 1-888-468-4454 or (603) 271-3641. Complaints can be filed directly with the Bureau at 33 Capitol Street, Concord, New Hampshire 03301, or through their website at https://www.doj.nh.gov/citizens/consumer-protection-antitrust-bureau. For issues related to public utility deliveries (e.g., natural gas, water), the New Hampshire Department of Energy’s Consumer Services Division can be reached at 1-800-852-3793, and they also have an online complaint form at https://www.energy.nh.gov/consumers/file-complaint.
To resolve a courier or delivery issue in New Hampshire, first contact the delivery company directly, providing all relevant details and documentation, such as tracking numbers and proof of purchase. If direct resolution is unsuccessful, gather all evidence and file a formal complaint with the New Hampshire Attorney General’s Consumer Protection and Antitrust Bureau or the Department of Energy, depending on the nature of the service. Most disputes are typically resolved within 30 to 60 days, depending on the complexity and the responsiveness of the parties involved. Use the petition generator above to create a formal complaint letter in under two minutes.