Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
Fill in your details and download a ready-to-send petition for .
What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
-
1
Gather your tracking number, receipt, and photos of damage
-
2
File a claim online through the carrier’s website
-
3
If the carrier denies your claim, send a formal dispute letter
-
4
For USPS issues, contact the USPS Consumer Advocate
-
5
File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Illinois
Consumers in Illinois frequently encounter problems with courier and delivery services, including lost packages, damaged goods, delayed deliveries, or misdelivered items. These issues can cause significant inconvenience and financial loss. Understanding your rights and the avenues for recourse when dealing with delivery problems in Illinois is essential. The state provides consumer protection laws to help individuals resolve disputes with shipping and logistics companies, ensuring accountability for their services.
The Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/) is a key law protecting consumers from unfair practices by delivery services. This Act prohibits deceptive advertising and misrepresentation of services. While there isn't a specific 'Courier Act' in Illinois, the Illinois Commercial Transportation Law (625 ILCS 5/18c-1101 et seq.) regulates certain aspects of commercial transportation, including household goods movers. Recent settlements, such as the $11.25 million agreement with DoorDash in November 2024 over misleading tip policies, highlight ongoing efforts to protect consumers from unfair practices by delivery platforms in Illinois.
For complaints regarding courier and delivery issues, the Illinois Attorney General's Consumer Protection Division is a primary resource. You can file a complaint online at illinoisattorneygeneral.gov/File-A-Complaint/ or call 1-800-386-5438. The Illinois Commerce Commission (ICC) also handles complaints related to transportation services, particularly for regulated carriers. Their Transportation Division can be contacted for specific issues. Federally, the U.S. Postal Service (USPS) has its own complaint process for mail-related issues, and the Federal Trade Commission (FTC) addresses broader deceptive practices by delivery companies. These agencies help ensure fair delivery services in Illinois.
To resolve a courier or delivery issue in Illinois, first contact the delivery company directly with your tracking number and details of the problem. Next, gather all relevant documentation, including proof of purchase, shipping labels, and photos of damaged items. If the company does not resolve the issue, file a formal complaint with the Illinois Attorney General's office or the Illinois Commerce Commission. Most delivery disputes are resolved within 30 to 60 days. Providing clear evidence is crucial for a successful claim. Use the petition generator above to create a claim letter in under two minutes.