Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Texas
Experiencing problems with courier and delivery services in Texas can be frustrating, whether it’s a lost package, damaged goods, or significant delays. These issues can disrupt personal plans or business operations, leading to financial losses or inconvenience. Fortunately, consumers in Texas have legal avenues to address these concerns and seek compensation. Understanding your rights and the relevant state laws is essential for effectively resolving disputes with delivery companies and ensuring your claims are properly handled in Texas.
The Texas Business & Commerce Code, particularly Chapter 2 (Sales), which incorporates aspects of the Uniform Commercial Code (UCC), provides a framework for addressing issues related to the delivery of goods. For instance, Section 2.713 outlines a buyer’s damages for non-delivery or repudiation, allowing for recovery of the difference between the market price and the contract price. While specific state legislation directly targeting courier services is evolving, House Bill 4215 (2025), effective September 1, 2025, creates a regulatory framework for Delivery Network Companies (DNCs), requiring licenses and authorizing the Texas Department of Licensing and Regulation (TDLR) to adopt rules. This bill aims to enhance consumer protection in the rapidly growing delivery sector.
If you encounter a problem with a courier or delivery service in Texas, the Office of the Texas Attorney General (OAG) is a key resource for consumer protection. You can file a complaint through their online Consumer Complaint Portal, which helps the OAG identify patterns of misconduct and take enforcement actions. While the OAG does not typically mediate individual disputes, your complaint contributes to broader consumer protection efforts. For issues with household goods carriers, the Texas Department of Motor Vehicles (TxDMV) handles claims and complaints, as outlined in 43 Texas Administrative Code § 218.61. Contact information for the OAG is 1-800-252-8011.
To resolve a delivery issue, first contact the courier company directly, providing all relevant details such as tracking numbers, order confirmations, and descriptions of the problem. If a satisfactory resolution is not reached, file a formal complaint with the Texas Attorney General’s office or the TxDMV, depending on the nature of the service. Be sure to include all supporting documentation. Most claims are resolved within 30 to 60 days. For a clear and concise complaint, use the petition generator above to create a claim letter in under two minutes.