Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Massachusetts
Courier and delivery issues in Massachusetts include late deliveries, lost packages, damaged goods, incorrect shipments, and failure to provide tracking information. You have legal protections under Massachusetts state law and federal regulations to address these problems. Solutions include sending a formal dispute letter, filing a complaint with regulatory agencies, or pursuing court action if necessary. Understanding your rights helps ensure fair resolution for delivery disputes in Massachusetts.
The Massachusetts Consumer Protection Act (M.G.L. c. 93A), enforced by the Massachusetts Attorney General’s Office, protects consumers against unfair and deceptive business practices related to courier services. The Department of Public Utilities (DPU) regulates certain delivery services under 220 CMR 25.00. Recently, Massachusetts passed Bill H.4568, effective January 1, 2023, which strengthens delivery transparency requirements, mandating courier companies to provide real-time tracking updates and imposing penalties up to $5,000 per violation. Additionally, federal regulations under the Federal Trade Commission (FTC) prohibit deceptive shipping practices, offering further consumer safeguards.
For complaints, contact the Massachusetts Attorney General’s Consumer Advocacy & Response Division at (617) 727-8400 or use their online complaint form at https://www.mass.gov/how-to/file-a-consumer-complaint. The Department of Public Utilities (DPU) can be reached at (617) 305-3500, with complaint submissions via https://www.mass.gov/how-to/file-a-complaint-with-the-department-of-public-utilities. For federal issues, the FTC’s Consumer Response Center is available at 1-877-382-4357. These agencies provide resources and enforcement for courier-related disputes in Massachusetts.
Begin by contacting the courier company to report the issue. Next, send a dispute letter using the petition generator above to create a formal demand in under two minutes. If unresolved, file a complaint with the Massachusetts Attorney General or DPU. Escalate to small claims court if needed. Most disputes resolve within 30 to 60 days. Keep evidence such as certified mail receipts or email confirmations to support your claim effectively.