Courier / Delivery Issues
File claims for lost packages, damaged deliveries, and late shipments with UPS, FedEx, USPS, and other US carriers. Free courier dispute letter templates.
Create your courier / delivery issues dispute letter
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What is a courier or delivery dispute?
Courier disputes arise when packages are lost, damaged, significantly delayed, or misdelivered by shipping carriers such as USPS, UPS, FedEx, DHL, or Amazon Logistics. Both senders and recipients have rights to compensation for failed deliveries.
Common delivery disputes
- USPS — file within 60 days of mailing date
- UPS — file within 60 days of scheduled delivery
- FedEx — file within 60 days of delivery/non-delivery
- DHL — file within 30 days for domestic, 120 days for international
Steps to file a delivery claim
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Gather your tracking number, receipt, and photos of damage
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File a claim online through the carrier’s website
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If the carrier denies your claim, send a formal dispute letter
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For USPS issues, contact the USPS Consumer Advocate
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File with the FTC if the carrier engages in deceptive practices
Courier / Delivery Issues in Arizona
Experiencing lost, damaged, or misdelivered packages in Arizona can be frustrating and costly. Consumers often face challenges with courier services, including issues with liability, delivery scams, and unfulfilled promises. Understanding your rights and the legal avenues available is essential for resolving these problems effectively. Arizona law provides protections for consumers, helping you navigate disputes with delivery companies and seek appropriate compensation for your losses.
In Arizona, courier and delivery issues are often addressed under the Arizona Revised Statutes (A.R.S.), particularly within the Uniform Commercial Code (UCC), Title 47. A.R.S. § 47-7309 outlines the duty of care for carriers, while A.R.S. § 47-7403 addresses the liability of a bailee for goods. The Arizona Consumer Fraud Act (A.R.S. § 44-1522) also protects consumers from deceptive practices by delivery services. Recent warnings from the Arizona Attorney General in March 2026 highlighted the prevalence of package delivery scams, emphasizing the need for consumer vigilance. These laws and advisories are crucial for protecting Arizona consumers.
The Arizona Attorney General’s Office (azag.gov/complaints/consumer) is the primary state agency for filing consumer complaints related to courier and delivery issues, especially those involving deceptive practices or scams. You can submit a complaint through their online portal. While there isn't a specific state agency solely dedicated to courier regulation for lost packages, the Attorney General’s office actively investigates cases of consumer fraud. For issues concerning personal delivery devices, A.R.S. § 28-1228 mandates insurance coverage, indicating some regulatory oversight by the Arizona Department of Transportation.
To address a courier or delivery issue in Arizona, first gather all relevant documentation, including tracking numbers, purchase receipts, and communication with the seller or courier. Contact the delivery company directly to file a claim for lost or damaged goods. If a resolution is not reached, file a formal complaint with the Arizona Attorney General’s Office, providing all supporting evidence. Most claims are resolved within 30 to 60 days. Use the petition generator above to create a claim letter in under two minutes.